Smart Home Assist

Privacy Policy

1. Who We Are

Smart Home Assist (“we”, “our”, or “us”) provides in-home and business technology support services, including Wi-Fi diagnosis, smart device setup, and network cabling installations.

Contact details:
Smart Home Assist
Email: support@smarthomeassist.co.uk
Phone: 0 7438246302
Website: www.smarthomeassist.co.uk

We are committed to protecting your privacy and handling your personal information safely and responsibly.

2. The Information We Collect

We may collect and process the following information about you:

Personal details: Name, address, phone number, and email address.

Service details: Information about your property’s network setup, devices, and service requests.

Payment information: If you make a purchase or service booking (processed securely via third-party providers).

Technical data: Such as your IP address, browser type, and website usage analytics (through cookies or analytics tools).

3. How We Use Your Information

We use your information to:

Arrange and provide services you request.

Communicate with you about appointments, updates, or technical support.

Issue invoices, payments, and receipts.

Improve our website, services, and customer experience.

Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

Contract: To provide the services you’ve requested.

Legitimate interests: To improve and manage our business operations.

Legal obligation: To meet legal and tax requirements.

Consent: Where you’ve agreed to receive marketing or updates.

5. How We Store and Protect Your Data

Your information is stored securely using encrypted and password-protected systems.
We retain data only as long as necessary for business, legal, or accounting purposes.

We take reasonable measures to prevent unauthorised access, disclosure, or loss of your data.

Privacy Policy

Last updated: October 2025

1. Business Information

This website is operated by Smart Home Assist, a UK-based business providing in-home technology services including Wi-Fi optimisation, smart device installation, and network cabling.

Contact Details:
Smart Home Assist
Email: support@smarthomeassist.co.uk
Phone: 07438246302
Address: 6 Webb Court, Wokingham, Berkshire, RG40 5YR
Website: smarthomeassist.co.uk

Trading as Smart Home Assist, operated by Lee Vickers.

2. Use of This Website

The content provided on this website is for general information only. While we make every effort to ensure that information is accurate and up to date, Smart Home Assist makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information or services described.

Use of any information or materials from this site is entirely at your own risk. It is your responsibility to ensure that any products, services, or information meet your specific requirements.

3. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of Smart Home Assist unless otherwise stated.

No part of this site may be copied, reproduced, or distributed without prior written permission.

4. External Links

This website may contain links to other websites for your convenience. We do not have control over external content and cannot be held responsible for the protection or privacy of any information you provide when visiting such sites.

5. Liability

To the fullest extent permitted by law, Smart Home Assist will not be liable for any loss or damage (including indirect or consequential loss) arising from use of this website or reliance on its content.

6. Governing Law

This Legal Notice and any dispute arising from the use of this website shall be governed by and construed in accordance with the laws of England and Wales.